Frequently Asked Questions (FAQs)
General
What payment methods do you accept?
All our payments are processed through PayPal Or Direct Debit. PayPal accepts a range of payment methods including direct debit from your bank account, debit cards and credit cards. Some methods may require you to register an account with PayPal. Please note we do not accept cash, cheques or cash on delivery.
What currency are prices displayed in?
All prices on our website are in Australian Dollars.
Is it safe to use my credit card on your website?
Yes it is safe to do so. Our website uses an SSL Certificate with 256 bit, Webtrust compliant industry standard encryption technology to encrypt your information so that only you and Sack Me! will ever see it. Information disclosed or exchanged with any address beginning with https is encrypted using SSL before transmission. If for any reason you suspect fraud, you will need to contact your payment merchant (bank, credit card or PayPal) immediately and report the incident. We do not ask or require credit card pin number during the checkout process.
Returns and Refund/Exchange FAQs
What is the Trade Wear returns policy?
We understand that things happen and if you’re not 100% happy with your purchase, we will accept your return within 30 days of your receiving it. We do have a simple checklist and a few steps for you to follow should you need to coordinate a return, so check out the information on our returns policy on our shipping and returns page.
What if my goods arrive damaged or opened?
If your goods arrive damaged or opened and you are not completely satisfied with your purchase, we will accept a return/refund. Contact us with details of damage or fault and be sure to quote your invoice number so that we can arrange a replacement. For more information, check out the information our returns policy on our delivery and returns page.
Order FAQs
Can I purchase from Trade Wear using layby?
If you are in store we do offer layby as per standard layby contracts. You can call us to find out more on 1300 667 969.
What payment forms does Trade Wear accept?
We accept visa, mastercard, american express and paypal payments.
How long is my warranty?
Warranties vary from product to product.
For more information on individual product warranties, please see the product description on the individual product page of the item you are interested. Please see our delivery & returns page for more information about our conditions for a product exchange, in the unlikely event you have an issue with your product.
Will my item be in stock?
We do our best to make sure all items that are in/out of stock are correctly reflected on their individual product page. If an item is out of stock, get in touch with us as we have new stock coming in all the time and can put it on hold for you.
What if I want an item that is not in stock?
If an order is out of stock, you have the option of holding the order until the items are back in stock (if the items are due back in stock within 14 days), or receiving separate orders if you have multiple items. We will contact you and let you know the expected date of arrival for all new stock and proceed with your order as directed.
Can I change or cancel my order?
Because we like your items to get to you as quickly as possible, we usually dispatch your order within 24 hours of receiving it. If you wish to change or cancel your order and it has already been dispatched, you can follow the process for an exchange or refund as found on our delivery and returns page.
Delivery FAQs
What are delivery costs?
We offer extremely competitive shipping rates. We offer a standard $9.95 flat rate shipping on all orders. If your order is over $100, we offer shipping for free.
How long after placing an order will my item be dispatched?
Orders will be dispatched within 5-7 working days of payment if all items are in stock.
Once despatched, delivery by Australia Post will typically take up to 2-5 days to deliver items for all major metro cities and up to 10 days for regional areas including Western Australia, Tasmania, Northern Territory.
Will I get a tracking number for my order?
We offer postage tracking on all our times. Simple enter the tracking number in the link https://auspost.com.au/parcels-mail/track.html#/track
What shipping options are available for my order?
We offer regular Australia Registered Post shipping for a fixed $9.95 flat rate. Alternatively, you can elect a store pick-up which is free of charge. If you spend over $100 we offer free nation wide shipping!
Orders will be dispatched within 5-7 working days of payment if all items are in stock.
Does Trade Wear ship internationally?
We currently only ship our products to Australian destinations. However, if you wish to purchase in bulk and have delivery to an international destination, please e-mail us with your requirements and we will be able to provide a quote on international shipping costs.
Orders will be dispatched within 48 hours of payment if all items are in stock.
Will someone need to be home to accept the delivery?
We do not require someone to be home to accept the delivery of the item. If you have specific delivery instructions, please include these during the checkout process.
